At WHIMSIKO, we are dedicated to ensuring your complete satisfaction with your purchases. We want your shopping experience to be stress-free and enjoyable. To provide clarity and peace of mind, we've established a comprehensive Return and Refund Policy that covers various product categories. Please take a moment to review the specific conditions for each category outlined below.
Most items shipped from WHIMSIKO can be returned within 15 days of receiving the shipment. However, please note that certain products have distinct return conditions based on their categories. If your product falls under a special category, please refer to the specific terms below.
Food, Drinks, and Consumables:
Return Period: Within 7 days of receipt of shipment.
Qualification: Damaged, expired, or quality issues.
Instructions: Request an RMA number via email. Refunds issued upon verification without the need to return the item.
Beauty, Cosmetics, and Skin Care:
Return Period: Within 15 days of receipt of shipment.
Qualification: Defective, damaged, or wrong item. Personal returns only if unopened.
Instructions: Obtain an RMA number through customer service. Refunds processed after return inspection.
Home Appliances and Electronics:
Return Period: Within 15 days of receipt of shipment.
Qualification: Defective, damaged, or wrong item. Personal returns require unopened condition.
Instructions: Obtain an RMA number through customer service. Refunds issued post return inspection.
Maternal, Nursing, Baby Items, Toys:
Return Period: Within 15 days of receipt of shipment.
Qualification: Damaged, expired, or quality issues. Personal returns only if unopened/unused.
Instructions: Obtain an RMA number through customer service. Refunds processed upon return inspection.
Request an RMA number by contacting WHIMSIKO's customer service.
Provide order number, product picture (if requested), quantity, and reason for return.
Return items must include all contents, accessories, packaging materials, manuals, and free gifts if applicable.
WHIMSIKO provides free return shipping if the product is damaged during shipping, wrong item sent, expired upon delivery, or has a defect.
Customers are responsible for return shipping for personal reasons, such as wrong size/color, no longer needed, or allergic reaction.
Refunds are issued to the original payment method.
WHIMSIKO Gift Cards and Royalty Points will be refunded first if used.
Refund processing may take up to 3-5 business days from issuance.
Contact WHIMSIKO Customer Service for authenticity concerns.
Seek medical attention for discomfort or medical issues caused by products.
WHIMSIKO is not liable for improperly stored consumable products.
Product images are for reference; the actual product may vary slightly.
Thank you for taking the time to review our Return and Refund Policy. If you have any questions or need assistance, please don't hesitate to reach out to our customer service team at Service@whimsiko.com. Your satisfaction is our priority.
